Nevi Home takes the protection of your privacy very seriously, and we value the trust you place in us. Please read this page to understand what information we collect and how we use it.
This policy may change from time to time without notice. Please review it periodically to stay aware of any changes. This policy does not apply to our business partners, affiliates or other third parties; please review the privacy statements of any other party you deal with.
What information do we collect?
- Your contact details, such as your name, email address, phone number and delivery address.
- Your previous orders and payments, including the products, prices, dates of purchase and payment history.
- Information from optional surveys, which may include demographic information (such as gender, age or income) and your product and service preferences.
- Cookies: small pieces of data that a website stores in your browser. Our own pages do not use cookies to track you. Embedded services such as Google Maps may set their own cookies under their own privacy policies. You can set your browser to notify you when a cookie is sent and decide whether to accept it.
- Technical information about visits to our website, such as the pages visited, where the visit came from, IP address (which shows your approximate location), browser type and language, operating system, and the date and time of the visit.
- Messages you send us directly by email, phone or WhatsApp, such as product questions, order details, disputes or complaints.
How do we use your information?
We only collect the information we need to run our business and to give you the best service. We do not sell or rent your information to third parties. We use it as follows:
- To deliver your order, we share the information needed with our partners and affiliates involved in delivering the service to you. If Nevi Home is part of a merger with or acquisition by another business, some or all of this information may be transferred as part of that business.
- To understand what our customers want and offer you a better experience. Some information is combined across customers into statistics for our business and marketing planning.
- To tell you about offers, new arrivals, the products you have bought and your order and delivery status. You can ask us to stop sending promotional messages at any time.
- To understand how visitors use our website and to improve it.
- To measure how our website performs, such as the number of visitors and the time they spend on it.
- When required for legal disputes or other legal processes; to comply with the law; to fix problems; to detect and protect against errors, fraud or other illegal activity; to collect payments owed; to enforce our terms; and to protect the rights of others.
You can opt out of receiving non-essential messages from us or from our partners at any time. To have your contact details removed, please write to us at sales@nevihome.com.
Questions about this policy can be sent to info@nevihome.com.