Warranty
At Nevi Home, we stand behind the craftsmanship of our furniture. Please review our standard warranty terms, conditions and exclusions below.
1. The 6-month limited warranty (free of charge)
For the first 6 months from the date of delivery, Nevi Home provides a free warranty covering genuine manufacturing defects.
- Coverage: internal structural defects, frame failures, or faulty hardware caused by a manufacturing error.
- Cost: repairs under this 6-month warranty are 100% free of charge, including pick-up and delivery.
2. Service after 6 months
After the first 6 months, your furniture is no longer covered by the free warranty. We are still happy to help you repair and fix any issues.
Charges: for service requests after 6 months, the customer pays all logistics charges (pick-up and drop-off) and the cost of any materials or labour needed for the repair.
3. Warranty exclusions
Misuse and negligence: damage resulting from accidents, alterations, overloading, or use outside normal home conditions is not covered.
Upholstery and fabrics: upholstery, fabrics, leathers and stitching carry no warranty. Nevi Home does not cover wear and tear, pilling, staining, stretching, colour fading, or fabric damage caused by daily use, pets or improper cleaning. For upholstered products, the warranty applies to the frame and mechanisms only.
Nevi Home is not responsible for damage caused by:
- Extreme temperature, humidity or moisture.
- Contact with water, water damage, direct sunlight, or improper placement.
- Misuse, mishandling or neglect.
- Warm items placed directly on tables, which can cause heat marks, warping or discolouration.
- Unauthorised repairs, alterations or installations.
- Small cuts, scratches or damage from wrong cleaning methods, impacts or accidents.
- Incorrect installation or assembly by the customer.
- Products stored, assembled or installed incorrectly, used inappropriately, or cleaned with the wrong methods or products (for example, upholstered furniture will lighten over time in direct sunlight).
- Cracks caused by moving the product.
- Wood decay caused by repeated contact with water.
- Non-standard dry-cleaning or the use of harsh chemicals.
Electrical items
Electrical items and parts, including USB ports, sensor lights, bed lights, and wireless or sensor functions, are not covered by the warranty.
Ownership
This warranty is valid only for the original buyer and cannot be transferred. The furniture must remain with the original owner for the warranty to apply.
Transportation and handling
If a product needs to be transported to or from the Nevi Home workshop for repair or inspection, all transportation, handling and logistics costs are paid by the customer. Nevi Home is not responsible for any damage during such transport.
Repair and maintenance
Repair and maintenance services are free for the first 6 months from the date of purchase. After that, visit charges and minimum repair charges apply.
Damage not covered by the warranty, or caused by the customer, is repaired at our current service rates for refinishing, polishing, minor repairs and structural reinforcement.
Final decision
Nevi Home decides whether a product qualifies for warranty repair, replacement or service, based on the company’s design and build standards. The company’s decision is final.
Shipping
Do you deliver to my city?
To give you the best experience, we deliver every product ourselves. We currently deliver furniture all over Punjab, including Lahore, Islamabad, Rawalpindi, Gujranwala, Sialkot, Faisalabad, Multan, Sargodha and Sahiwal. We are coming to more cities soon.
How long does delivery take?
Orders are processed, delivered and installed (if needed) within 3 to 6 working days of receiving the payment, or 15 to 20 working days when stock has to be arranged from an external warehouse. During sale periods, delivery may take 8 to 12 working days.
We always try to deliver on time, but unexpected events can cause delays. If that happens, please call or WhatsApp us on 0300 0733000 or call 042 3786 1115 during our opening hours for the latest update, if we have not already contacted you.
Are there any delivery charges?
Standard delivery and fitting charges apply to all furniture items for Lahore, Islamabad, Rawalpindi and Gujranwala.
How do I track my order?
If there is any delay, we call or email you with the status of your order. For an update at any time, call or WhatsApp us on 0300 0733000, call 042 3786 1115 during our opening hours, or email info@nevihome.com.
What should I check when my order is delivered?
- Check all outer surfaces of the product for breakages, cracks, chips, unfinished patches, or borer or insect damage.
- If there is some dust or a lack of shine, our installation team can fix it immediately with a coat of wood polish or by wiping the surface with a cloth, which is the standard way to clean and polish furniture.
- For products fixed to a wall, decide the exact location before the installation team arrives, and make sure you have any permission needed for drilling in your apartment or home.
- For products that stand on the floor, make sure they stand steady and straight. If a leg is uneven by less than 5 mm, our team will fit a pad under that leg to balance it. If the difference is more than 5 mm, we will take the item back to replace or repair it, depending on what is needed.
- For seating, sit on the item to check that the structure is stable with your weight on it.
- Wood has natural features such as different grain patterns, slight colour differences and small knots. Small knots that do not affect the structure are filled and polished; knots that affect the strength of a product are rejected at our quality check. Different grain patterns and colour shades are normal in solid wood.
- Solid wood can expand slightly in summer, so some drawers may stick. There is nothing to worry about: call our customer care team, and our after-sales team will sand the sides to reduce the effect.
- Once the product is delivered and our team has left, we can only accept manufacturing defects and other issues covered by the warranty policy above.
What if I receive a damaged product?
Our products pass quality checks so that they meet our standards when they reach you. If you receive a damaged product, please tell the delivery team immediately. If you notice an issue later, call our customer care number 042 3786 1115 or email complaints@nevihome.com.
Our team will assess the damage and get back to you with a solution: we will either replace the piece or take other steps to fix the problem.
Can I cancel or exchange my order?
We work hard to make sure you get exactly what you chose. We do not offer exchanges (unless the product was damaged on arrival and we cannot replace it), and we do not give refunds for cancelled orders.
For all products: once we have delivered the product and left your home, we cannot accept any cancellation or change. Please be present at delivery to check your furniture. Our delivery staff will help with any questions.