Warranty
Nevi Home Warranty Policy
At Nevi Home, we stand behind the craftsmanship of our furniture. Please review our standard warranty terms, conditions, and exclusions below.
1. The 6-Month Limited Warranty (Free of Charge)
For the first 6 months from the date of delivery, Nevi Home provides a complimentary warranty covering any legitimate manufacturing defects.
- Coverage: This includes internal structural defects, frame failures, or faulty hardware resulting from a manufacturing error.
- Cost: Repairs or rectifications under this 6-month window are handled 100% free of charge, including pick-up and delivery services.
2. Post-6-Month Service Policy
After the initial 6-month period has expired, your furniture is no longer covered under the free warranty. However, we are still happy to help you repair and rectify any issues.
- Applicable Fees: For any service requests made after 6 months, the customer is responsible for all logistics charges (pick-up and drop-off) as well as the cost of any required materials or labor needed to fix the problem.
3. Strict Warranty Exclusions
Misuse & Negligence: Damage resulting from accidents, altering the product, overloading, or using the furniture outside of normal residential conditions is not covered.
Upholstery & Fabrics: Please note that upholstery, fabrics, leathers, and stitching carry absolutely no warranty. Nevi Home does not cover wear and tear, pilling, staining, stretching, color fading, or fabric damage caused by daily use, pets, or improper cleaning.
Warrenty does not cover if any:
The Nevi Home shall not be held responsible for damages caused by:
- Extreme temperature, humidity, or moisture exposure
- Water contact, water damage, direct sunlight, or improper placement
- Misuse, mishandling, or neglect
- Placing warm items directly on tables may not be covered, as this can cause surface damage such as heat marks, warping, or discoloration.
- Unauthorized repairs, alterations, or installations
- Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents.
- Damage caused due to incorrect installation/assembly by the customer.
- Products that have been stored, assembled, or installed incorrectly, used inappropriately or cleaned using the wrong cleaning methods or cleaning products. (eg, upholstery furniture will lighten over time if it’s exposed to direct sunlight).
- Cracks developed due to the displacement of the product.
- Decaying of wood due to consistent exposure to water.
- Upholstery fabrics such as seat covers have no warranty. For upholstery products, the warranty applies to the frame, and mechanisms, if any.
- Non-standard dry-cleaning procedures or the use of harsh chemicals.
Electrical Items Warranty:
Electrical items or parts (including those with usb ports, Senosr lights. Bed Lights, Wireless, or sensor functions) are not covered under warranty.
Ownership Clause:
This warranty is valid only for the original purchaser and is non-transferable. The furniture must remain with the original owner for the warranty to apply.
Transportation & Handling:
If a product requires transportation to or from The Nevi Home facility for repair or inspection, all transportation, handling, and logistics costs shall be borne by the client. The company shall not be responsible for any damage occurring during such transit.
Repair & Maintanance
Nevi Home offers repair and maintenance services is free for first 6 months from date of purchase, further we charge visit charges and minimum repiar charges for rest remaining tenure.
Non-warranty or customer-induced damages will be repaired at the prevailing service rates.for refinishing, polishing, minor repairs, and structural reinforcement.
Final Authority
Nevi Home reserves the right to determine whether a product qualifies for warranty repair, replacement, or service based on the company’s design and build standards. The company’s decision shall be final in such matters.
Shipping
Do you ship to my city and location?
For a superlative customer experience, we have decided to deliver each product personally.
- Furniture Items: We currently deliver in all over Punjab such as Lahore, Islamabad, Rawalpindi, Gujranwala, Sialkot, Faisalabad, Multan, Sargodha and Sahiwal. We are coming to other cities very soon and will keep you posted!
What is the estimated delivery time of an online order?
- Online orders are processed, delivered and installed (if needed) within 3 to 6 working days of receiving the payment
- While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us via Call or WhatsApp on 03000-73-3000 or 042-37861115 (11:00am to 9:30pm Mon to Sat) for the latest update on your shipment, if we have already not gotten in touch with you.
- Order delivery may take 8-12 working days during the Sale period.
Are there any shipping charges or any additional hidden charges?
Standard shipping & fixing charges shall apply on all furniture items for Lahore, Islamabad, Rawalpindi and Gujranwala.
How do I track my Online order?
- We try our best to deliver your product before you can even think ‘Where is it now?’ 🙂 i.e. well within 3 to 5 working days of receiving payment (or 15 to 20 working days in the case of arranging stock from external warehouse). In case of any delay, we proactively call / email the customer to inform them the status of their order.
- In case you need to get the update, you can Call or WhatsApp us at 03000-73-3000 or 042-3786-1115 (11:00am to 9:30pm Mon to Sat) or email us at [email protected]
What should I check when the product is delivered to me?
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations.
- In case there is some dust or a lack of shine, our installation team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it.
- For all products that require wall installation, kindly decide prior to the installation team’s visit on the exact location in your house where you would want to place your product, and instruct the installation team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home.
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed.
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it.
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products.
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front – if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product
- Once the product is delivered and our delivery/installation team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
What if I have received a damaged product?
- We work with sellers who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number (042-3786-1115) or write to us at [email protected].
- Our team will assess the damage and revert within stipulated time with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
- We, at Nevi Home, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
FOR ALL PRODUCTS: Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change. We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.